#Run task till dawn as service how to#
This involved intensive training and assessment through the company’s future store manager programme, learning how to analyse and prioritise sales, wastage, recruitment and many other issues. I was doing trolleys, portering, bread, cakes, dairy and general maintenance.’ After a period in the produce department looking after the fruit and vegetables, he was made produce manager, then assistant store manager before reaching the top job in 1998. ‘It was less money than my previous job, but I loved it.
#Run task till dawn as service full#
There’s so much going on overnight – 20 people working on unloading three enormous trailers full of groceries.Ĭ: Perriss has worked in supermarkets since 1982, when he became a trolley boy on a weekly salary of £76. Sometimes he walks in at 6 am and thinks they’re never going to be ready on time, but they always are. The store opens at 7 am, Monday to Saturday, meaning that some staff, including Perriss, have to be here at 6 am to make sure it’s clean, safe and stocked up for the morning rush. When he’s in another store, he’s irritated by someone saying, ‘Can I help you?’ when he’s only just walked in to have a quick look at the products.ī: How anyone can be friendly and enthusiastic when they start work at dawn beats me. He says it’s about recognising that someone needs help, not being a nuisance to them. Adrian Perriss, manager of the branch, has discussed the approach with each of his 387 staff. My checkout assistant has certainly said something to amuse the woman in front of me, she’s smiling as she leaves. Staff are expected to be friendly to everyone. But if they’re standing looking lost and perplexed, a member of staff will approach them. If they don’t look like they want help, they’ll be left alone. This involves identifying customers who might need help, greeting them, asking what they need, providing it, thanking them and leaving them in peace. I’ve been shopping in the Thamesmead branch of supermarket chain Morrisons, in south-east London, and I’ve experienced at first hand, the store’s latest maxim for improving the shopping experience – help, offer, thank. What is it like to run a large supermarket?Ī:You can’t beat really good service. Making sure the items on sale are good enough
Keeping everything running as smoothly as possible Demonstrating a different way of organising a store Why Perriss chose a career in supermarkets Write the correct number i-x, in boxes 28-35 on your answer sheet. The following text has eight sections, A-H.Ĭhoose the correct heading for each section from the list of headings below. Read the passage below and answer Questions 28-35. GT Reading Sample - "What is it like to run a large supermarket?"
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